Refund & Return Policy
Last updated: July 18, 2026
30-Day Return Policy
We want you to love your Clime. If you're not satisfied with your purchase, you may return it within 30 days of the delivery date for a refund.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it;
- In its original packaging, with all accessories, manuals, and parts included; and
- Accompanied by the order number or proof of purchase.
How to Start a Return
To start a return, email us at support@climehome.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service — we cannot issue refunds for return shipments that are lost in transit without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us within 48 hours if the item is defective or damaged, or if you received the wrong item. We will make it right at no cost to you — with a replacement or a full refund, including any shipping costs.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@climehome.com.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the new item.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@climehome.com. We process orders quickly, so we cannot guarantee changes or cancellations once an order has entered fulfillment. If your order has already shipped, you may return it under the policy above once it arrives.
Non-Returnable Items
Gift cards and clearance or final-sale items (where marked as such) cannot be returned. This policy does not affect any rights you may have under applicable consumer protection law.
Contact
Questions about returns or refunds? Email us at support@climehome.com.