Privacy Policy

Last updated: July 18, 2026

This Privacy Policy describes how Clime ("Clime", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from climehome.com (the "Site") or otherwise communicate with us (collectively, the "Services"). Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Order and payment information, including items purchased, returned, or exchanged, payment method, payment confirmation, and billing details. Payment card information is processed securely by our payment processors; we do not store full card numbers.
  • Account information, including your username, password, and preferences, if you create an account.
  • Communications, including information you provide when you contact our customer support team.
  • Device and usage information, including your IP address, browser type, device identifiers, and information about how you interact with the Site, collected automatically through cookies and similar technologies.

How We Collect Personal Information

We collect personal information directly from you (for example, when you place an order or contact us), automatically through your use of the Services (for example, through cookies), and from third parties, including Shopify (our e-commerce platform provider), payment processors, shipping partners, and analytics and advertising providers.

How We Use Your Personal Information

  • Providing the Services — processing your orders and payments, arranging shipping and delivery, handling returns and exchanges, managing your account, and providing customer support.
  • Marketing and advertising — sending you promotional communications by email or text (where you have opted in) and showing you online advertisements for our products. You can unsubscribe from marketing emails at any time using the link in each email.
  • Security and fraud prevention — detecting and preventing fraudulent, illegal, or malicious activity and keeping the Services secure.
  • Legal compliance — complying with applicable laws and responding to lawful requests from authorities.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences and cart contents, analyze how visitors use the Site, and support our advertising. Most browsers allow you to manage or block cookies through browser settings; blocking some cookies may affect how the Site functions.

How We Share Personal Information

We may share your personal information with: service providers who perform services on our behalf (including Shopify, payment processors, fulfillment and shipping partners, IT providers, and customer support tools); marketing and advertising partners; our affiliates; and parties to a business transaction such as a merger or acquisition. We may also disclose information to comply with legal obligations or to protect our rights and the rights of others. We do not sell your personal information for money.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information: the right to access the personal information we hold about you; the right to request deletion; the right to request correction of inaccurate information; the right to data portability; and the right to opt out of targeted advertising or the "sale" or "sharing" of personal information as those terms are defined under applicable US state privacy laws (including the California Consumer Privacy Act). To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

We may transfer, store, and process your personal information outside of the country where you live, including in the United Kingdom, the United States, and other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at support@climehome.com or by mail at Clime, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.